MICHAEL ZOCK

773 681 1332 ∙ mikezock@gmail.com

PROFESSIONAL SUMMARY

Consider the following: An IT professional with excellent customer service problem solving skills. Five years of experience as a technical support specialist and Linux/Unix and Windows system administration. I acquired valuable experience in all facets of troubleshouting and system engineering. I am a highly motivated systems administrator offering hands-on experience in a Unix/Linux/Windows environment.  I have experience in configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure. I also have strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

 

EDUCATION

Bachelor of Science in Computer Information SystemsGraduation:  October 2014

DeVry University                                            Columbus, Ohio

 

KEY SKILLS

·   Four years experience in administrating LINUX/UNIX and MICROSOFT systems: LPIC 2,MCSA, and OSCSA

·   Expertise in troubleshooting and configuration of computers and Networks (LAN, MAN, WAN, GSM, GPRS, WIMAX).

·   Experience in maintaining and enforcing system security policies and firewall configurations.

·   Experience in IMS, LTE, SIP technologies.

·   2 years as Software developer and database administration: conception of web applications, administration of MS SQLSERVER, MYSQL

·   Expertise on remote access to cloud-based servers:  Citrix, SSL, RPC, Telnet, FTP, VPN, VMWARE.

·   A year of experience working with IBM AIX.

·   Computer Skills/Programs

Ø      Operating Systems: Windows environments, SUN SOLARIS 10, RedHat, Ubuntu, Suse, CentOS.

Ø      Languages: XML, PERL, Python, Ruby, Shell, Bash, C#, Java (JRE, J2SE, J2EE, SERVLET, JSP), SQL/PLSQL.

Ø      Linux: Redhat7, CentOS 7, Ubuntu, Suse. Unix: Solaris 10 & 11. DBMS: Oracle, MySql and Sql Server.

Ø      Experience on server management tool: puppet and chef.

Ø      Experience working on git and svn (version management). Data virtualization (VMware) and cloud computing (openstack and AWS).

 

     Other skills: fluent in French and German.

PROFESSIONAL EXPERIENCE

 

IP Platform/System engineer                                                                                        12/2014& ongoing

Nokia/Alcatel-Lucent                                                                                             Murray Hills, NEW JERSEY.

Accomplishments& Duties:

 

·                        Linux /UNIX system engineering: Solaris 10/11, Redhat, CentOS, OpenSuse;

·                        Apply and maintain Operating System/Security patches to Linux systems using RPM, YUM, and Satellite.

·                        Daily Linux system monitoring, reviewing system and application logs.

·                        Configure Linux DNS server, Sendmail server, NTP server, Web servers such as Apache, Tomcat.

·                        Design, develop and update acceptance test plans using input from product manuals;

·                        Create, analyze and update procedural documents using published manuals for each application;

·                        Provide initial analysis of tools and procedures that will be utilized to access customer networks

·                        Monitoring Sun hardware (T2000, M4000, and M5000) and Solaris Operating Systems.

·                        Patching Solaris Operating System by using the ABE (Alternate Boot Environment) on Solaris 10.

·                        Use standard networking tools to connect to customer networks;

·                        Follow procedural documentation to install software, configure applications and to verify the results;

·                        Provide input to required project documentation on test objectives, test plans and test results, including integration strategy and environment specifications.

·                        Analyze and capture test results in controlled documents that will be shared with customers;

·                        Contribute to the design and analysis of the final documentation that is considered a deliverable to the customer

 

Network Engineer01/2012- 11/2014

Essilor of America DC.Columbus, Ohio

·   Essilor International S.A. is a French company that produces ophthalmic lenses along with ophthalmic optical equipment

Accomplishments:

 

·   Pro-actively ensure stability, response time and life cycle over the network

·   Provide reports on activity, quality and performance of data network.

·   Developing system administration-related solutions on RedHat 5, 6.

·   Install new and rebuild existing Linux and UNIX servers, configure hardware.

·   Apply OS patches and upgrades on a regular basis

·   Maintain operational documentation

·   Perform periodic performance reporting

·   Execute ongoing performance tuning, hardware upgrades

·   Coordinate new implementations of all network components (routers, switches, etc...) and solutions, including troubleshooting procedures.

·   Participate in managing projects of networking-related services such as Security, Mobility, Remote Access, Internet access.

 

Technical support specialist and Systems Administrator 03/2014-12/2014

Microsoft Freelance Worker                                                              Columbus OH and Chicago IL Area.

MC ID: 6342112. Certified since: 10/12/2013.

As a Technical Analyst, System & Network Administrator MCSA trained professional with four years experiences in hardware and software systems within the small and medium enterprise, in which I wish to become involved utilizing my skills.

Accomplishments& Duties:

·                        Administration/Installation of Servers Windows 2003/2008 

·                        Administration of Backup using Symantec Backup Exec 10d

·                        Administration of Active Directory and Group Policy Objects

·                        Administration of TCP/IP, DNS, WINS and DHCP

·                        Technical support of Microsoft Office XP and other bespoke software

·                        Technical Support to users, Desktops XP and Printers

·                        Administration/Installation of Servers 2003/2008, Desktops XP and 7, 8.

Ø      Managed Routers\Switches\Firewalls also Lans and Wans
 

Network Supervisor12/2008 – 01/2011

France Telecom: Orange, Paris, France

·   Orange is the key brand of France Telecom, one of the world’s leading telecommunications operators

·   Responsible for supervising, installation and testing the network equipments.  Maintaining and deploying the GSM, GPRS equipments

Accomplishments:

·   Monitored night-batch job process, documented errors, performed nightly backups and troubleshot issues.

·   Install and maintain security patches on the operational and development system, which includes but is not limited to, Red Hat Linux, Windows 2003/2008, JBoss, VMWare, PostGreSQL, and Apache web services.

·   Report Security Patch compliance in Online Compliance Report System (OCRS).

·   Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

·   Perform regular security monitoring to identify any possible intrusions.

·   Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

·   Developed scripts to automate network administration tasks and application deployments.

·   Facilitated swift resolution of embedded scripting error on UNIX system that was freezing printing operations for more than 500 users.

·   Installed  and configured   of BTSs (Base Transceiver Station) in Paris France

·   Managed and supervised the entire network Equipments (GSM and GPRS architecture) of Orange France.

·   Developed an application for managing the troubleshooting in Network Architecture: “Oceane” application.

 

Certifications:

·   RedHat Certified System Administrator (RHCSA)

·   LINUX PROFESSIONAL CERTIFIED (LPIC 2)

·   NOVELL CERTIFIED LINUX ADMINISTRATOR (CLA)

·   MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR (MCSA)

·   MICROSOFT CERTIFIED TECHNICIAN SPECIALIST (MCTS)

·   ORACLE SUN CERTIFIED SYSTEM ADMINISTRATOR (OSCSA): Solaris 10.

·   CISCO CERTIFIED NETWORK ASSOCIATE(CCNA)

·         VCA-DATA CENTER VIRTUALIZATION (VCA-DCV)